CORPORATE POLICIES
BJB is committed to operating as a responsible and profitable jewellery wholesaler, delivering increasing value to shareholders while upholding Social, Ethical, and Environmental Principles. We aim to consider the interests of all stakeholders, including customers, employees, business partners, and society as a whole.
Code of Conduct:
Ethical Business Practices: BJB employees and stakeholders are expected to uphold the highest ethical standards in all business activities. We promote honesty, integrity, and transparency in our dealings with customers, suppliers, and partners.
Compliance with Laws: All employees must comply with local, national, and international laws and regulations governing our business activities. Non-compliance may result in disciplinary action, up to and including termination of employment.
Responsible Supply Chain: BJB is committed to responsible sourcing and supply chain practices. We expect our suppliers to adhere to our Supplier Code of Conduct and meet the same ethical and sustainability standards that we uphold.
Environmental Responsibility: We strive to minimize our environmental impact through sustainable practices, resource conservation, and waste reduction. Employees are encouraged to take an active role in promoting environmental responsibility.
Conflict Minerals: BJB does not tolerate the use of conflict minerals in our products. Suppliers are required to provide assurance that the minerals used in our products are sourced responsibly and free from conflict.
Health and Safety: The health and safety of our employees and stakeholders are of paramount importance. BJB is committed to providing a safe and healthy work environment, adhering to all relevant health and safety regulations.
Respect for Human Rights: BJB respects the human rights of all individuals and prohibits any form of forced labour, child labour, or human rights abuses throughout our supply chain.
Reporting Misconduct: BJB encourages employees to report any suspected violations of this Code of Conduct or any unethical behaviour. Reports can be made through the designated reporting channels, and whistleblowers will be protected from retaliation.
By adhering to these policies and the Responsible Jewellery Council (RJC) COP19 guidelines, BJB demonstrates its commitment to ethical, responsible, and sustainable practices in the jewellery industry.
Code of Conduct Policy:
1. Introduction
At BJB Limited, we are committed to conducting our business with the highest standards of integrity, ethics, and professionalism. This Code of Conduct policy outlines the principles and guidelines that govern the behaviour and actions of all employees, management, and stakeholders associated with our company. It serves as a compass that guides us to uphold our values and promote a culture of trust, respect, and responsibility.
2. Ethical Behaviour
We uphold honesty and integrity in all business dealings and interactions.
We avoid conflicts of interest and always act in the best interests of the company.
We do not engage in any form of corruption, bribery, or unethical practices.
3. Compliance with Laws and Regulations
We comply with all applicable local, national, and international laws and regulations.
We adhere to industry standards and best practices relevant to our business.
4. Anti-Discrimination and Harassment
We foster a workplace that is free from discrimination, harassment, and retaliation.
We treat all employees and stakeholders with respect, regardless of race, gender, religion, age, or other characteristics.
5. Confidentiality and Data Privacy
We protect and maintain the confidentiality of sensitive company and customer information.
We handle personal data in accordance with applicable data protection laws and our Data Privacy Policy.
6. Conflicts of Interest
We avoid situations where personal interests conflict with the interests of the company.
We promptly disclose any potential conflicts of interest to the appropriate authority.
7. Fair Competition
We promote fair and ethical competition and refrain from engaging in anti-competitive practices.
We compete fairly and ethically in the marketplace.
8. Use of Company Resources
We use company assets and resources responsibly and solely for business purposes.
We protect and maintain the company's property and assets.
9. Reporting Mechanisms
We encourage open communication and reporting of any suspected violations of this Code of Conduct.
We provide confidential and accessible reporting channels for employees and stakeholders to report concerns or unethical behaviour.
10. Compliance and Consequences
All employees and stakeholders are expected to read, understand, and comply with this Code of Conduct policy.
Violations of this policy may result in disciplinary action, up to and including termination of employment or business relationships.
11. Training and Awareness
We provide regular training and awareness programs to ensure understanding and compliance with this Code of Conduct.
Conclusion
At BJB Limited, we are committed to upholding the principles set forth in this Code of Conduct policy. We believe that adhering to these values will not only drive our success but also build a sustainable, ethical, and responsible business that benefits our employees, customers, suppliers, and society as a whole.
Date: 01 August 2023
F I Porumb
Managing Director
Human Rights Policy:
Introduction
BJB Limited is committed to upholding and respecting human rights as set forth in the Universal Declaration of Human Rights and the International Labour Organization (ILO) conventions. This Human Rights Policy outlines our commitment to promoting and protecting human rights in all our business activities and relationships.
Scope
2.1 This policy applies to all directors, officers, employees, contractors, agents, and representatives of BJB Limited.
2.2 It also extends to any third parties, such as suppliers, consultants, distributors, and other business partners, who are acting on behalf of or providing services to BJB Limited.
Human Rights Principles
3.1 BJB Limited is dedicated to conducting business in a manner that respects and supports the following human rights principles:
a) Non-Discrimination: We will not discriminate against any individual based on race, color, gender, religion, age, national origin, disability, sexual orientation, or any other protected characteristic.
b) Freedom of Association and Collective Bargaining: We respect the rights of our employees to join or not join a trade union and to engage in collective bargaining.
c) Prohibition of Forced Labor: We strictly prohibit the use of forced, bonded, or involuntary labor in any aspect of our operations or supply chain.
d) Child Labor: We do not employ individuals under the legal minimum working age in any country where we operate, and we expect the same commitment from our suppliers and business partners.
e) Fair Wages and Working Hours: We adhere to all applicable wage and hour laws and regulations, ensuring fair compensation for our employees and compliance with maximum working hour limits.
f) Health and Safety: We prioritize the health and safety of our employees and strive to provide a safe working environment free from hazards.
g) Respect for Indigenous Rights: In areas where we operate and interact with indigenous communities, we respect their cultural heritage, land rights, and traditions.
h) Privacy and Data Protection: We protect the privacy and personal data of our employees, customers, and other stakeholders in accordance with applicable data protection laws.
Supply Chain Responsibility
4.1 BJB Limited expects its suppliers and business partners to share our commitment to human rights and abide by the principles outlined in this policy.
4.2 We conduct due diligence on our suppliers to assess their human rights practices and ensure alignment with our values.
4.3 Suppliers found to be in violation of human rights principles will be encouraged to implement corrective actions, and continued engagement will be contingent on their commitment to improvement.
Training and Awareness
5.1 BJB Limited will provide regular training and awareness programs to employees and relevant stakeholders to promote understanding and compliance with human rights principles.
5.2 Training will cover topics such as identifying human rights risks, reporting concerns, and fostering a culture of respect for human rights.
Reporting of Concerns
6.1 BJB Limited encourages employees and stakeholders to report any suspected or actual human rights violations promptly.
6.2 Reports can be made through the company's confidential reporting channels or directly to the Human Resources Department.
Monitoring and Review
7.1 BJB Limited will regularly monitor and review the effectiveness of this Human Rights Policy and related procedures to ensure ongoing compliance with human rights principles.
7.2 Any necessary updates or improvements to the policy will be implemented promptly.
Conclusion
BJB Limited is committed to promoting and respecting human rights and integrating these principles into all aspects of our business. By upholding this Human Rights Policy, we aim to contribute positively to the well-being of our employees, stakeholders, and the communities in which we operate.
BJB LTD 14 Kirby Street London EC1N 8TS
E. info@bjbuk.com T.+44 (0) 207 405 4523
Anti-Money Laundering (AML) Policy:
Introduction
BJB Limited is dedicated to upholding the highest standards of integrity and compliance with all relevant laws and regulations, including those pertaining to anti-money laundering and countering the financing of terrorism. Our Anti-Money Laundering Policy outlines the measures and procedures we have implemented to prevent and detect any attempts to use our business for money laundering or illicit financial activities.
Definitions
2.1 Money Laundering: The process of disguising the origins of illegally obtained funds, often through transfers involving foreign banks or legitimate businesses.
2.2 Terrorist Financing: Providing funds or financial support, directly or indirectly, to individuals or organizations engaged in terrorism-related activities.
Compliance Officer
3.1 BJB Limited appoints [Name and Title of Compliance Officer] as the designated Compliance Officer responsible for overseeing and implementing the AML Policy.
3.2 The Compliance Officer will receive, assess, and escalate any suspicious activity reports in accordance with applicable laws and regulations.
Customer Due Diligence (CDD)
4.1 BJB Limited will conduct comprehensive customer due diligence on all new and existing customers. This process includes obtaining sufficient information to verify the customer's identity and assess the risk associated with the business relationship.
4.2 The CDD process may involve verifying customer identity through reliable and independent sources, obtaining information on the purpose and nature of the business relationship, and monitoring transactions for unusual or suspicious activities.
4.3 Enhanced Due Diligence (EDD) will be conducted on high-risk customers or transactions, as identified through our risk assessment process.
Record Keeping
5.1 BJB Limited will maintain appropriate records of customer identification information and transaction records as required by applicable laws and regulations.
5.2 Records will be retained for the minimum period required by law and will be made available to regulatory authorities upon request.
Reporting of Suspicious Activity
6.1 All employees of BJB Limited are required to report any suspicions of money laundering, terrorist financing, or other illicit activities to the Compliance Officer.
6.2 Reports of suspicious activity will be promptly assessed by the Compliance Officer, and if necessary, reported to the relevant authorities in compliance with applicable laws and regulations.
Training and Awareness
7.1 BJB Limited will provide regular training and awareness programs for employees to ensure they understand their responsibilities concerning AML compliance.
7.2 Employees will be educated about the red flags of suspicious transactions and the procedures for reporting such activities.
Cooperation with Authorities
8.1 BJB Limited will fully cooperate with law enforcement, regulatory authorities, and financial intelligence units in any investigations related to money laundering or terrorist financing.
Updates and Review
9.1 This AML Policy will be periodically reviewed to ensure it remains effective and compliant with evolving laws and regulations.
9.2 Any updates or changes to the AML Policy will be communicated to all employees and relevant stakeholders.
Conclusion
BJB Limited is firmly committed to maintaining a robust AML compliance program to safeguard our business and the financial system from the risks associated with money laundering and terrorist financing. All employees are expected to adhere to this AML Policy and report any suspicious activities promptly.
Date: 01 August 2023
BJB LTD 14 Kirby Street London EC1N 8TS
E. info@bjbuk.com T.+44 (0) 207 405 4523
Anti-Bribery Policy:
Introduction
BJB Limited is committed to conducting its business with the utmost integrity and in compliance with all applicable laws and regulations. This Anti-Bribery Policy outlines BJB's stance against bribery and corruption and sets forth the principles and procedures to prevent any form of bribery in our business operations.
Scope
2.1 This policy applies to all directors, officers, employees, contractors, agents, and representatives of BJB Limited.
2.2 It also extends to any third parties, such as suppliers, consultants, distributors, and other business partners, who are acting on behalf of or providing services to BJB Limited.
Definition of Bribery
3.1 Bribery is the offering, promising, giving, accepting, or soliciting of any undue advantage, financial or otherwise, to influence the actions or decisions of an individual in a position of trust, with the intent of obtaining or retaining business or gaining an improper advantage.
3.2 Bribery can take various forms, including but not limited to cash payments, gifts, hospitality, kickbacks, facilitation payments, or any other improper inducements.
Zero-Tolerance Approach
4.1 BJB Limited maintains a zero-tolerance approach towards bribery and corruption. We strictly prohibit any form of bribery, whether direct or indirect, and expect all individuals associated with BJB Limited to adhere to this policy.
Compliance with Applicable Laws
5.1 BJB Limited will comply with all anti-bribery laws and regulations in the countries where we operate, including but not limited to the UK Bribery Act and the US Foreign Corrupt Practices Act (FCPA).
5.2 All employees must be aware of and abide by the anti-bribery laws relevant to their roles and responsibilities.
Gifts and Hospitality
6.1 BJB Limited recognizes that customary business gifts and hospitality are common in many cultures. However, these must be given and received within reasonable limits and in compliance with applicable laws and regulations.
6.2 Employees must not offer, give, or accept gifts, entertainment, or hospitality that could be perceived as an attempt to obtain or provide undue influence or an unfair advantage.
6.3 Any gifts or hospitality offered or received must be modest, infrequent, and transparently recorded in the company's records.
Facilitation Payments
7.1 BJB Limited strictly prohibits facilitation payments, also known as "grease payments" or "speed money." These are small bribes paid to secure or expedite routine governmental actions, such as obtaining permits or licenses.
7.2 Employees must not make or solicit facilitation payments under any circumstances.
Charitable Donations and Sponsorships
8.1 BJB Limited may support legitimate charitable and community initiatives. However, donations or sponsorships must not be used to facilitate bribery or corrupt activities.
8.2 All charitable donations and sponsorships must be transparent, properly documented, and made for genuine purposes.
Reporting of Concerns
9.1 BJB Limited encourages employees and stakeholders to report any suspected or actual instances of bribery or corruption promptly.
9.2 Reports can be made through the company's confidential reporting channels or directly to the Compliance Officer.
Whistleblower Protection
10.1 BJB Limited will protect individuals who report bribery or corruption concerns in good faith from any retaliation or adverse consequences.
Training and Awareness
11.1 BJB Limited will provide regular anti-bribery training to employees and relevant stakeholders to raise awareness of the risks associated with bribery and corruption.
11.2 Training will include guidance on how to identify and respond to potential bribery situations.
Due Diligence on Third Parties
12.1 BJB Limited will conduct appropriate due diligence on third parties, including suppliers, distributors, agents, and consultants, to ensure they have a commitment to anti-bribery and corruption principles.
Monitoring and Review
13.1 BJB Limited will regularly monitor and review the effectiveness of this Anti-Bribery Policy and related procedures to ensure ongoing compliance with relevant laws and regulations.
13.2 Any necessary updates or improvements to the policy will be implemented promptly.
Conclusion
BJB Limited is dedicated to maintaining the highest ethical standards and preventing bribery and corruption in all aspects of our business. Compliance with this Anti-Bribery Policy is essential to safeguard the reputation and integrity of BJB Limited.
Date: 01 August 2023
BJB LTD 14 Kirby Street London EC1N 8TS
E. info@bjbuk.com T.+44 (0) 207 405 4523
Anti-Discrimination and Harassment Policy:
Commitment to Inclusion and Respect: BJB is dedicated to fostering a work environment that is free from discrimination, harassment, and any form of unfair treatment. We are committed to promoting diversity, inclusion, and mutual respect among all employees and stakeholders.
Prohibition of Discrimination: BJB prohibits discrimination based on race, color, religion, gender, sexual orientation, age, disability, national origin, or any other protected characteristic under applicable laws.
Harassment-Free Workplace: We maintain a zero-tolerance policy towards any form of harassment, including sexual, verbal, physical, or visual harassment. Harassment complaints will be treated seriously and investigated promptly and impartially.
Reporting Mechanism: BJB provides a confidential reporting mechanism for employees to raise concerns related to discrimination, harassment, or any other inappropriate behaviour. Employees are encouraged to report such incidents to their supervisor, HR, or use the designated reporting channels.
Data Privacy Policy:
Compliance with Data Protection Laws: BJB is committed to protecting the privacy and security of personal data. We adhere to all applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant legislation.
Data Collection and Usage: We collect and process personal data only for specified, legitimate purposes, and with the consent of the individuals concerned. Personal data will be used for the intended purposes and will not be disclosed to third parties without proper authorization.
Data Security: BJB implements robust data security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. Data breaches, if any, will be promptly reported to the relevant authorities and affected individuals as required by law.
Data Retention: Personal data will be retained only for the period necessary to fulfill the purpose for which it was collected, and in compliance with applicable data retention policies and legal requirements.
Individual Rights: Individuals have the right to access, rectify, erase, and restrict the processing of their personal data. BJB will respond to data subject requests promptly and in accordance with applicable regulations.
Intellectual Property Policy:
Purpose: BJB recognizes the value of intellectual property (IP) and is committed to protecting our own IP as well as respecting the IP rights of others. This policy outlines our approach to safeguarding IP assets and adhering to applicable IP laws and regulations.
IP Ownership: All creations, designs, trademarks, trade secrets, patents, and other intellectual property developed by BJB employees or on behalf of the company shall be the exclusive property of BJB.
Respect for Others' IP: BJB employees and stakeholders must respect the IP rights of others and shall not use, reproduce, or distribute copyrighted materials, patented designs, or trademarks without proper authorization.
Non-Disclosure Agreements: Confidential and proprietary information related to BJB's IP shall be safeguarded through non-disclosure agreements (NDAs) with relevant parties, including employees, suppliers, and business partners.
Reporting Infringements: Employees who become aware of any potential infringement of BJB's IP or the IP of others are encouraged to report it promptly to the appropriate authority within the organization.
Corporate Social Responsibility (CSR) Policy:
At BJB, we are dedicated to conducting our business with the highest level of social responsibility and ethical standards. Our Corporate Social Responsibility (CSR) Policy affirms our commitment to various principles and values that guide our operations and interactions with stakeholders. We firmly believe in making a positive impact on society and the environment while upholding the following key tenets:
Respect for Human Rights: We are committed to upholding and respecting human rights in accordance with the Universal Declaration of Human Rights and the International Labour Organization Declaration on Fundamental Principles and Rights at Work.
Conflict-Free Sourcing: We are a certified member of the Responsible Jewellery Council (RJC) and ensure that our sourcing practices adhere to the RJC's standards, avoiding contributing to the financing of conflicts and sourcing responsibly from conflict-affected and high-risk areas.
Supplier Code of Conduct: We encourage our suppliers to align with our ethical standards and principles by communicating and implementing our Supplier Code of Conduct throughout their supply chains.
Abuse Prevention: We vehemently oppose any form of human rights abuses associated with the extraction, transport, or trade of minerals or gold. We are committed to immediately disengaging from any supplier found to be involved in such activities.
Transparency and Compliance: We are dedicated to maintaining transparency in government payments and supporting rights-compatible security forces in the extractives industry.
Support to Non-State Armed Groups: We do not tolerate any form of direct or indirect support to non-state armed groups involved in illegal activities, including controlling mine sites, transportation routes, or points of diamond trade.
Environmental Stewardship: We believe in environmental sustainability and continuously seek ways to minimize our environmental impact and promote responsible practices in the industry.
Anti-Corruption and Money Laundering: We reject bribery, fraudulent misrepresentation, and money laundering in all aspects of our operations related to minerals and gold.
At BJB, our CSR Policy reflects our unwavering dedication to conducting business ethically, responsibly, and in alignment with our core values. We strive to be a positive force for change and contribute to a better world for our stakeholders, employees, customers, and the communities we serve.
Contact Information:
For any questions or concerns related to our Jewellery Sourcing Policy, please contact:
info@bjbuk.com
+44 (0) 207 405 4523
Date: 01 August 2023
F I Porumb
Managing Director
Environmental Sustainability Policy:
At BJB, we are deeply committed to environmental sustainability and recognize the responsibility we have towards protecting the planet for future generations. We strive to integrate environmentally responsible practices into every aspect of our business operations. This Environmental Sustainability Policy outlines our dedication to minimizing our environmental impact and fostering a culture of sustainability within our organization.
Compliance with Environmental Laws and Regulations: We are committed to complying with all applicable environmental laws, regulations, and industry standards in the regions where we operate. We aim to go beyond mere compliance and actively seek opportunities to exceed these requirements.
Resource Conservation: BJB will implement measures to conserve natural resources, including water, energy, and raw materials, by promoting efficiency and adopting sustainable practices throughout our operations.
Waste Reduction and Recycling: We will minimize waste generation by implementing waste reduction strategies, promoting recycling initiatives, and working with suppliers who share our commitment to waste management and recycling practices.
Responsible Product Design: BJB will strive to design and offer products that are environmentally responsible, durable, and easily recyclable. We aim to minimize the use of harmful substances and encourage the use of sustainable materials in our jewellery designs.
Sustainable Sourcing: We are dedicated to sourcing materials responsibly and ethically. BJB will prioritize suppliers who adhere to responsible sourcing practices, including those aligned with the principles of the Responsible Jewellery Council (RJC) and other industry standards.
Greenhouse Gas Emissions Reduction: BJB will work towards reducing our greenhouse gas emissions and carbon footprint. We will implement energy-efficient technologies, promote the use of renewable energy sources, and explore carbon offsetting initiatives.
Environmental Training and Awareness: We will educate and raise awareness among our employees about environmental sustainability and their role in supporting our efforts. Training programs will be conducted to ensure that all employees understand and actively contribute to our sustainability goals.
Continuous Improvement: BJB will regularly review and assess our environmental performance, set measurable goals, and track progress towards achieving them. We are committed to continuous improvement and will engage in regular audits and evaluations of our environmental practices.
Stakeholder Engagement: We will engage with our stakeholders, including customers, suppliers, employees, and the local community, to foster transparency and gather feedback on our environmental initiatives. This collaboration will enable us to strengthen our sustainability efforts.
Advocacy and Collaboration: BJB will actively engage with industry partners, organizations, and governmental bodies to advocate for sustainable practices in the jewellery sector. We will collaborate with others to drive positive change and contribute to a more sustainable jewellery industry.
By adhering to this Environmental Sustainability Policy, BJB reaffirms our commitment to making a positive impact on the environment and working towards a more sustainable and environmentally conscious future.
Social Responsibility Policy:
At BJB, we believe in the importance of being a socially responsible organization and making a positive impact on the communities and societies in which we operate. Our Social Responsibility Policy outlines our commitment to uphold ethical values, promote inclusivity, and support social initiatives that contribute to the betterment of society.
Ethical Business Conduct: BJB is dedicated to conducting business with the highest ethical standards. We will not engage in any form of corruption, bribery, or unethical practices. Our interactions with customers, suppliers, employees, and other stakeholders will be transparent, fair, and respectful.
Human Rights and Labour Practices: We respect and uphold the fundamental human rights of all individuals involved in our business operations, including our employees and workers throughout the supply chain. BJB is committed to providing a safe and healthy work environment, fair wages, and equal opportunities for all employees.
Diversity and Inclusion: BJB embraces diversity and strives to create an inclusive workplace where individuals from different backgrounds, cultures, and perspectives are welcomed and valued. We are committed to promoting equal opportunities and eliminating any form of discrimination or harassment.
Community Engagement: BJB actively engages with the communities in which we operate. We support local initiatives that aim to improve education, healthcare, and social welfare. Through meaningful partnerships and contributions, we seek to positively impact the lives of those in our communities.
Philanthropy and Giving Back: We understand our responsibility to give back to society. BJB will allocate resources to support charitable causes and social projects aligned with our values. We will encourage our employees to participate in volunteering activities and community service.
Responsible Supply Chain: BJB is committed to promoting social responsibility within our supply chain. We expect our suppliers to adhere to ethical labour practices, respect human rights, and uphold environmental standards. We will work collaboratively with suppliers to drive positive change.
Stakeholder Engagement: We value open and transparent communication with our stakeholders, including customers, employees, suppliers, investors, and the broader community. By engaging with our stakeholders, we aim to understand their needs, address concerns, and incorporate their feedback into our social responsibility initiatives.
Humanitarian Support: In times of crises or disasters, BJB will extend support to humanitarian efforts and provide aid to affected communities. We will contribute to relief efforts and help rebuild communities impacted by natural disasters or emergencies.
Reporting and Accountability: BJB will regularly report on our social responsibility initiatives, progress, and performance. We are committed to maintaining accountability and ensuring that our actions align with our stated social responsibility commitments.
Continuous Improvement: We recognize that social responsibility is an ongoing journey. BJB will continuously assess and improve our social impact strategies, policies, and practices to maximize positive outcomes and create a sustainable difference in society.
Through our Social Responsibility Policy, BJB reaffirms our dedication to being a responsible corporate citizen and contributing to the well-being and progress of the communities we serve.
Customer Service Policy:
At BJB, we are committed to providing exceptional customer service and ensuring that our customers have a positive and satisfying experience with our products and services. Our Customer Service Policy outlines our principles and guidelines for delivering outstanding service to our valued customers.
Customer-Centric Approach: Our customers are at the heart of everything we do. We strive to understand their needs, preferences, and concerns to deliver personalized and relevant solutions. We aim to build long-lasting relationships with our customers based on trust, respect, and transparency.
Prompt and Courteous Service: We are dedicated to responding promptly to customer inquiries, requests, and feedback. Our customer service representatives are trained to be courteous, empathetic, and helpful in all interactions with customers, whether in-person, over the phone, or online.
Product Knowledge and Expertise: Our customer service team is well-versed in the details and features of our products and services. They are equipped with the knowledge and expertise to assist customers with accurate information, product recommendations, and solutions to their queries.
Efficient Order Processing: We strive to ensure that the order processing and fulfilment process is smooth and efficient. Customers can expect timely updates on the status of their orders, including tracking information for shipments.
Hassle-Free Returns and Exchanges: We understand that occasionally customers may need to return or exchange a product. Our return and exchange process is designed to be hassle-free and customer-friendly, adhering to applicable policies and regulations.
Data Privacy and Security: BJB takes customer data privacy and security seriously. We implement robust measures to protect customer information and adhere to relevant data protection laws and regulations.
Customer Feedback and Resolution: We value customer feedback and consider it essential for continuous improvement. Customers can share their experiences and suggestions with us, and we will take prompt action to address any issues or concerns raised.
Accessibility and Inclusivity: BJB is committed to providing accessible and inclusive customer service. We accommodate customers with disabilities and ensure that they can access our products and services with dignity and without barriers.
Transparency and Honesty: We believe in being transparent and honest in all our interactions with customers. We provide clear information about our products, pricing, policies, and any applicable terms and conditions.
Continuous Training and Development: To maintain the highest standards of customer service, we invest in the continuous training and development of our customer service team. This ensures that they stay updated with industry best practices and are equipped to meet the evolving needs of our customers.
24/7 Customer Support: We understand that customer needs may arise at any time. Our customer support team is available round-the-clock to assist with urgent queries, concerns, or issues.
Through our Customer Service Policy, BJB aims to exceed customer expectations and create a positive and memorable experience for every customer we serve. We are dedicated to building trust, loyalty, and satisfaction, fostering a loyal customer base that chooses BJB with confidence.